FAQ

You’ve got questions. We’ve got answers...

Besides creating the best fresh lemonade of the world, we also want to provide the best service. So we lined up our frequently asked questions for you.



About the Syrup

Q: What is the shelf-life?

A: Our syrups have a shelf life of 3 months, unopened.

Q. Do you need to refrigerate the syrup before you consume it?

A: Our syrups are suitable to keep outside of your fridge.

Q: Do you need to refrigerate the syrups after opening it?

A: Yes! Keep it refrigerated once you've opened it. It expires six weeks after opening.

Q: Do you use added chemical preservatives, artificial colours or juice concentrates?

A: No! Not now, not ever!

Q: What do you do to preserve your products?

A: We use minimally processed white cane sugar to preserve our syrups.

Q: Is it natural for the bottle contents to separate?

A: Yes! Shake the bottle before use and the contents will magically merge together again.

Q: Is your Pinkyrose syrup vegan and gluten free?

A: Yes it is. We do not use any dairy or animal products and there are no ingredients in our recipes that contain gluten.

 

Perfect Serve & hospitality

Q: Can I serve Pinkyrose lemonade or cocktails in my bar or restaurant?

A: Yes! Please contact sales@pinkyrose.nl for more information.

Q: I need to inform my staff about how to serve Pinkyrose, do you offer training?

A: Yes, we do. We'd love to show your staff about how to get that Perfect Serve. Send us an email sales@pinkyrose.nl for a free Perfect Serve training.

Q: Lemonade or cocktails?

A: Our syrups make excellent homemade lemonades and signature cocktails.

Q: Where can I drink Pinkyrose?

A: You can try our lemonades at a lot of locations! Use our location finder to find your bar!

Q: Can I book Pinkyrose for events, festivals and parties?

A: It's what we do best. You're able to hire our Pinkyrose bar for all your events. Together with our friends Bobby's Dry Gin or Ketel1 we'll make any event unforgettable. Send us an email at sales@pinkyrose.nl and we'll get in touch.

Q: Do you offer Pinkyrose franchises?

A: Not at this time, no. Maybe in the future!

 

About shipping

Q: Do you ship internationally?

A: No, we only ship within The Netherlands. But if you want to order Pinkyrose in large quantities, you can always send us an email at sales@pinkyrose.nl

Q: My package was damaged in transit. What is your return policy?

A: If your package was damaged in transit, send us an email at info@pinkyrose.nl with your order number and the details of the damages, and we'll do our best to replace your order.

Q: How long will it take for my order to arrive?

A: We generally ship within 3 business days.

Q: What if my package doesn't arrive?

A: If your order hasn't arrived, please contact our parcel service TNT post for more information.